Privacy Policy

LRS DOWN UNDER | Effective date: 1 November 2026 | Version 1.0

1. Who we are

Trading name: LRS Down Under | Legal entity: Jodie Hankin | ABN: 45 907 683 365

Contact email: hello@lrsdownunder.com | Address for notices: Contact via hello@lrsdownunder.com (postal address available on request)

This policy explains how LRS Down Under collects, uses, discloses, stores and manages personal information in delivering relocation-related services.

2. Information we may collect

Depending on the services requested, we may collect contact details, household composition, relocation plans, suburb and housing preferences, employment and rental history, budget information, relevant visa status, reference contact details, communications, booking and payment records, and documents voluntarily supplied for an agreed purpose. We seek only information reasonably necessary for the relevant service.

We may receive information directly from you, from a person you authorise, or from a third party you have asked us to contact. We do not require full identity documents or bank statements for an ordinary consultation unless a particular justified need is explained.

3. Why we use information

We use information to respond to enquiries, assess relocation requirements, conduct consultations, prepare recommendations and checklists, deliver agreed support, administer bookings and payments, communicate with clients, maintain appropriate records, and comply with legal obligations. We will seek separate authority before acting for you in a rental application process.

4. Disclosure and referrals

We may disclose relevant information to service providers supporting our operations and, with appropriate authorisation, to property managers, real estate agents or other referral partners as needed for agreed services. We will not provide full documents to third parties merely because they have been uploaded to a portal.

Where a referral arrangement provides LRS with a benefit, we will disclose that arrangement where relevant and required. We do not sell client personal information.

5. Storage, security and overseas processing

Information may be held in business email, client management systems, document storage, payment platforms and other contracted cloud services. We use access restrictions and reasonable administrative and technical safeguards, recognising that no online system is completely risk-free.

Some technology providers may process or store information outside Australia. The countries, providers and contractual safeguards applicable to the live system should be identified in LRS’s supplier register and disclosed where required by law.

6. Retention and deletion

We retain information only for as long as reasonably required for the purpose collected, applicable legal and accounting obligations, or dispute resolution. When no longer required, we take reasonable steps to securely delete or de-identify it. Retention periods depend on record type and legal requirements.

7. Access, correction and questions

You may request access to, or correction of, information we hold about you by contacting hello@lrsdownunder.com. We may need to verify identity before responding and may be required or permitted to retain some records. You may also raise a privacy concern using the same contact. We will investigate and respond within a reasonable period.

8. Website and policy changes

Our website and client portal may use necessary authentication, security and usage technologies. Additional analytics or marketing technologies, if enabled, will be described in relevant notices. We may update this policy and will publish the current version with its effective date.

9. Contact

Trading name: LRS Down Under | Legal entity: Jodie Hankin | ABN: 45 907 683 365

Contact email: hello@lrsdownunder.com | Address for notices: Contact via hello@lrsdownunder.com (postal address available on request)